We do appreciate that the current situation with the Covid-19 outbreak is unsettling to you; our valued guest. We will continue to monitor the government guidelines very closely and should the situation change we will be in touch with you. We anticipate that the government will announce the date for the re-opening of caravan parks on the 4th July 2020 which will hopefully be later in the month. Thank you for your patience at this time.
Riverside Park is supporting every booking made with our Book with Confidence Guarantee.
The Book with Confidence Guarantee is free of charge and automatically applies to all new bookings made from 14/05/2020 direct through Avon Estates Ltd for 2020 and 2021, and you do not need to do anything.
In relation to the Coronavirus outbreak you are covered for the following:
If you need to make a claim all you need to do is get in touch with us via email at any point within the change window which is between 28 days and 4 days prior to arrival and you can:
*Please refer to our terms and conditions below for more information.
Terms and conditions
The Book with Confidence Guarantee is only applicable on new bookings made on or after 14/05/2020, and for booking made direct through Avon Estates Ltd.
The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 4 days prior to arrival. Should UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the Guarantee for you.
All other booking terms and conditions remain unchanged. If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking.
If you choose to cancel your holiday, you can only do this by emailing us, refunds will take up to 28 days to process.
The Coronavirus Book with Confidence is available until further notice.
The Avon Estates Cancellation Protection is a separate offer and remains available at the same time as this Guarantee.