Covid 19 Information

We are pleased to say Riverside Park is open and accepting bookings for touring and self-catering holidays.  Our glamping pods remain closed for the remainder of 2020, however you can still book these from April 2021 onwards.

Please be aware that our toilet and shower facility block is currently closed so any touring bookings must have use of their own on-board facilities.

See our 'We're Good to Go' Certificate

Read how Riverside Park is 'Staying Covid-19 Secure'

In accordance with the latest government guidance effective from Monday 14th September, the rule of 6 applies to all bookings. Please ensure you adhere to this at all times on the park. Please also ensure you keep 2m apart from anyone not from your own household or support bubble.  Full guidelines can be read here.

What's Different?

There have been a few changes to ensure the safety of all our guests and to make sure everybody can have an enjoyable holiday with peace of mind. Please be aware of the following before making your booking: 

1. As stated above, at the current time, our toilet and shower blocks remain closed so please don't make a booking unless you have your own on-board facilities.

2. Our popular River Taxi service is not currently running due to the restrictive social distancing guidelines.

3. The children's play area and crazy golf are open but we ask that you please adhere to social distancing and users enjoy these areas at their own risk.

4. The Muddy Oar bar is open (limited hours) for food and drink, pre-booking is advised at weekends (Tel: 01789 200166)  There is a one-way system in operation here so we ask all customers to please follow this for everyone's safety.

Book with Confidence Guarantee

We do appreciate that the current situation with the Covid-19 outbreak is unsettling to you; our valued guest. Therefore, Riverside Park is supporting every booking made with our Book with Confidence Guarantee.

The Book with Confidence Guarantee is free of charge and automatically applies to all new bookings made from 14/05/2020 direct through Avon Estates Ltd for 2020 and 2021, and you do not need to do anything.

In relation to the Coronavirus outbreak you are covered for the following:

1. The park is closed
2. UK Government restrictions on travel
3. You are unable to travel due to sickness or isolation
4. You consider it unsafe to come on holiday

If you need to make a claim all you need to do is get in touch with us via email at any point within the change window which is between 28 days and 4 days prior to arrival and you can:

1. Transfer your holiday to new dates in 2020 or 2021, free of charge*
2. Cancel your booking and receive a full no quibble refund

*Please refer to our terms and conditions below for more information.

Terms and conditions

The Book with Confidence Guarantee is only applicable on new bookings made on or after 14/05/2020, and for booking made direct through Avon Estates Ltd.

The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 4 days prior to arrival. Should UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the Guarantee for you.

All other booking terms and conditions remain unchanged. If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking.

If you choose to cancel your holiday, you can only do this by emailing us, refunds will take up to 28 days to process.

The Coronavirus Book with Confidence is available until further notice.

The Avon Estates Cancellation Protection is a separate offer and remains available at the same time as this Guarantee.